Why should I use your services and not book my trip myself?
Simply put? We are experts. It’s what we do best! You take your car to a mechanic, you trust an ophthalmologist with your vision, a vet with your pet’s health….why would you not trust your travel preparations with a Travel Specialist?
When booking your trip with Second Star Wishes you save a lot of time and the headache of stressing over details! We take our extensive knowledge and training of our suppliers + destinations and help you plan a well-oiled vacation experience.
We are also REAL people, not a call center. When you call on your own, you may speak with one person when you initially book. You may then call again with a dining question and get another person. You may call again to try and book a spa appointment and get another person. When you book through Second Star Wishes; you will work with your agent and your agent only the entire time! We become familiar with your family and reservation which helps when making important decisions that affect your trip. Your agent is working for YOU and going to bat for you on any problems or issues that may arise.
Also, we look for discounts for you! We will help you get the most affordable trip possible. That is part of our 100% LOWEST PRICE GUARANTEE. If a discount or promotion comes out after you book we will reprice your trip to the lower rate. This is, unfortunately, not something your reservation is going to do automatically (unless you call and ask).
What destinations do you plan vacations for?
Our agents work with a combination of the following destinations:
- Adventures by Disney
- Aulani, a Disney Resort & Spa
- Caribbean all-inclusive resorts
- Disney Cruise Line
- Disneyland Resort
- Domestic travel within the US (NYC, Grand Canyon, Nashville, etc)
- International travel plans (France, Germany, Tahiti, UK, etc)
- Mexico all-inclusive resorts
- Sea World
- Several Cruise Lines
- Universal Orlando Resort
- Universal Hollywood
- Walt Disney World
How much will it cost me to book my trip with you?
You will pay the exact same price for your vacation package whether you book with us or book yourself. Many times, we are able to provide savings that you may not have been aware existed. We also work with suppliers who are able to offer lower rates (than the public sees) on things such as hotel accommodations and flights. One of our many services we provide is also price monitoring. Should we see your package available at a lower rate; we automatically apply the savings on your behalf.
The only additional fee you may incur is a cancelation fee. Certain trip experiences may also incur a cost of service for the amount of time needed to plan and/or based on package components booked.
Why do you charge me to cancel my trip?
As you are aware, our agents provide a high level of expertise, ease of access, and much added value to your vacation experience. Due to the nature of our profession; agents are not compensated for the time spent quoting, booking, and planning vacation packages unless you book your vacation package directly with Second Star Wishes AND complete travel of said vacation package.
Since we must ensure our agents are compensated for the professional services they provide; a fee will be due should you need to cancel your vacation. This fee will serve as compensation, to your agent, for the work and services they have done on your behalf.
How are my payments handled?
Payments will be applied, by your agent, directly to the vacation supplier, on your behalf. We do not hold or deposit any monies, personally. All transactions will be paid through supplier’s secure payment processing system.
Any cancelation fee that is charged will be invoiced to you and payable directly to Second Star Wishes.
What are my payment options? Is everything due all at once?
NO! There are payment plans available if you are within a certain time frame from the date of your travel. When we discuss your quote let your agent know if you’d like payment plan information! To start a reservation all you need is a small deposit. Your balance is then not due in full until right before you travel.
Can I use your planning services even if I don’t book my trip with you?
Yes! We do offer an à la carte of planning services for guests who do not wish to book their vacation with us. Please contact us to discuss your available options.
I want to use your services but I’ve already booked my trip. Can you still help?
Out of a courtesy, we will not take over a booking that was done by another travel agency. If you have not booked with another travel agency, then YES, we can transfer your reservation to one of our agents as long as it meets supplier guidelines.
What if I want to use your services for advice and questions, but I prefer to do all of my planning on my own?
That is not a problem at all! It is your vacation and we can be as involved as you want us to be. We have several clients who appreciate our expert knowledge but like to take the reigns on securing reservations themselves.